Customer Success Agent
As a member of our Customer Success Team, you’ll be focused on ensuring that each of our customers and prospects has a world-class experience with our brand as you engage with them through Inbound and Outbound phone calls, Live Chat, Support Tickets, Voice Message Response, and E-mail Inquiries. You’ll primarily use Zendesk products and services to facilitate your interactions with customers. Timeliness and professionalism are paramount. Not only will you represent the Visitu brand, but you’ll also have the opportunity to drive sales and reduce churn.
Who you are?
You’re someone with a strong passion for understanding others and doing what it takes to put that passion into practice to drive real business results. You also have an interest in using your sales skills and your belief in our mission to help convert prospects and retain current customers.
Knowledge, Skills, and Abilities:
- Experience with a variety of customer service platforms
- Zendesk experience a huge plus
- Live chat, inbound and outbound customer service and support, or sales experience in a call center environment preferred
- Strong written communication skills
- Able to resolve difficult customer challenges
- Positive, customer-first mentality
- Minimum 2 years of customer service or sales experience
- High School diploma or equivalent. Some college experience preferred
Our mission is to inspire school and business leaders to simplify visitor management through intuitive software. Everything we do, we believe in improving school security. We improve school security by creating innovative SaaS app solutions that are scalable, reliable, beautifully designed and user-friendly.